FAQs

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT ALZIA BOUTIQUE WITHOUT CREATING AN ACCOUNT.
HOWEVER, REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

•    TRACK YOUR ORDERS AND REVIEW PAST PURCHASES
•    REQUEST A RETURN DIRECTLY FROM YOUR ACCOUNT
•    ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
•    PREVIEW OUR NEW COLLECTIONS
•    SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE OFFER COMPLIMENTARY GROUND SHIPPING VIA FEDEX OR UPS ON ALL U.S. ORDERS.      
YOUR GROUND ORDER WILL BE DELIVERED WITHIN 5 TO 7 BUSINESS DAYS. ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL DATE OF YOUR ORDER.    

THREE DAY DELIVERY - $12                 
YOUR ORDER MUST REACH US BY 12 PM (EASTERN TIME). IT WILL NORMALLY BE DELIVERED WITHIN THREE BUSINESS DAYS.  

SECOND DAY DELIVERY - $25                 
YOUR ORDER MUST REACH US BY 12 PM (EASTERN TIME). IT WILL NORMALLY BE DELIVERED WITHIN TWO BUSINESS DAYS.  
        
OVERNIGHT DELIVERY - $30                  
YOUR ORDER MUST REACH US BY 12 PM (EASTERN TIME). IT WILL NORMALLY BE DELIVERED THE FOLLOWING BUSINESS DAY.  

 

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE ALZIA BOUTIQUE WEBSITE FOR REFUND WITHIN THIRTY (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED.

SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED SALE ITEMS.

TO RETURN A PRODUCT, LOGIN TO YOUR ACCOUNT TO REQUEST A RETURNS MERCHANDISE AUTHORIZATION (RMA) OR CONTACT CUSTOMER SERVICE AT ALZIADRESSES@GMAILCOM  FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS OF SALE.

HOW DO I CHANGE MY EMAIL ADDRESS FOR MY LOGIN?

SIGN IN TO YOUR ONLINE ACCOUNT USING YOUR CURRENT EMAIL ADDRESS AND PASSWORD. ONCE YOU HAVE SUCCESSFULLY SIGNED INTO YOUR ACCOUNT, YOU MAY CHANGE THE EMAIL ADDRESS BY CLICKING ON "EDIT YOUR ACCOUNT INFORMATION".

HOW DO I CANCEL MY ORDER?

IF YOU WISH TO CANCEL YOUR ORDER, PLEASE EMAIL US AT ALZIADRESSES@GMAIL.COM AS SOON AS POSSIBLE. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST BUT IN SOME CASES WE WILL BE UNABLE TO CANCEL ORDERS, SUCH AS ORDERS THAT HAVE ALREADY SHIPPED.

HOW DO I REGISTER OR SIGN IN?

PLEASE CLICK LOGIN/REGISTER FROM THE HOMEPAGE.

WHAT IF I CAN'T REMEMBER MY PASSWORD?

PLEASE CLICK LOGIN FROM THE HOMEPAGE AND CLICK "FORGOT PASSWORD?".

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?

CLICK UNSUBSCRIBE AT THE BOTTOM OF AN EMAIL COMMUNICATION.

HOW CAN I CHECK THE STATUS OF MY ORDER?

IF YOU HAVE REGISTERED, YOU CAN FOLLOW THE PROGRESS OF YOUR DELIVERY BY SIGNING INTO YOUR ACCOUNT AND SELECTING MY ACCOUNT FOLLOWED BY ORDER STATUS.

WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEAN THE ITEMS ARE AVAILABLE?

ITEM AVAILABILITY IS CHECKED WHEN YOU COMPLETE THE PURCHASE AND YOUR ORDER IS PROCESSED. PLACING AN ITEM IN YOUR SHOPPING CART DOES NOT ENSURE ITS AVAILABILITY WHEN YOU ARE READY TO MAKE YOUR PURCHASE, AND ALL ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY.

INTERNATIONAL SHIPPING

AT THIS TIME, WE DO NOT SHIP INTERNATIONALLY. IF YOU WOULD LIKE TO BE NOTIFIED WHEN WE DO, PLEASE EMAIL CUSTOMER SERVICE AT ALZIADRESSES@GMAIL.COM.

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION.

WHAT PERSONAL INFORMATION IS COLLECTED?

IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME, MAILING ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, GENDER, BIRTH-DATE, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES. MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE SEE OUR PRIVACY POLICY AT

IS SALES TAX APPLIED TO MY ORDER?

ALZIA BOUTIQUE CHARGES STATE, LOCAL AND COUNTY TAXES FOR ONLINE TRANSACTIONS BASED ON SHIPPING ADDRESS AND AS REQUIRED BY APPLICABLE LAWS. 

CONTACT US

CUSTOMER SERVICE IS AVAILABLE 9AM - 6PM PST, 5 DAYS A WEEK.

EMAIL US AT ALZIADRESSES@GMAIL.COM